Services
UPDATE September 3, 2023
Third Eye Technology is under new ownership.
Third Eye is very excited to announce that we are ready to start receiving controllers on a limited basis for service and repairs. If you have a Third Eye Controller that needs service, please read all instructions and fill out the form below. You will need to include the following:
- Your name and address.
- Your phone number.
- The model of controller you have.
- A brief description of the problem you are having with your controller.
Third Eye Product Repair Fee Policy – Effective September 3, 2023
All Third Eye products returned for repair that are beyond the 30 day warranty (logged and tracked) will be charged a $65.00 minimum repair fee. The Customer pays shipping cost to and from Third Eye, the return amount will be established at the time of contact with Third Eye. Some units may require significantly higher repair cost and will also be identified when contacting Third Eye.
Third Eye is not responsible for units that have been damaged due to: miss-handling, miss-use or abuse, i.e. broken controls/components from dropping/excessive force, contact to electrical internal components or consistent/repeated reverse polarity/ incorrect hookup.
Always contact Third Eye BEFORE returning product
Contact Third Eye for an RMA (return material authorization) advance payment along with a description of the problem.
As always you can expect Third Eye to make reasonable and flexible considerations in regards to this matter.
Thank you,
Justin Zimmerman